You may already know that the blockchain technology allows you to generate an infinite # of addresses from your secret phrase. But before I talk about the events, let’s dive into the world of blockchain transactions and addresses. What caused my funds to disappear was, in fact, two independent events plus my low activity in my Ethereum wallet. If you are curious to know exactly what happened, keep reading If you already have an idea of why it happened or just want to skip the boring explanation and follow the steps to restore your own balance, jump to the next section □ TLDR the funds did not go anywhere from my wallet – the wallet just stopped showing them correctly. Why the funds disappearedįirst, let’s see why the funds disappeared from my Jaxx wallet. Here, I will provide with the full explanation and the steps I did to get the balance back. It turned out to be a true detective story! □️♀️□️♂️ It’s like leaving an open bag full of cash in the middle of a busy street and coming back for it the next day.įast forward, the FAQ page was our starting point in a journey to a successful recovery of funds. And we, of course, could not share the phrase with anyone left alone sending it by email. It looked like we needed to manipulate our wallets in a particular way that would involve using the private key phrase. He had some rough understanding how the blockchain works and felt that the support guys would be useless. I also filed a support ticket – maybe, they can help us? “This is quite unlikely,” Sam said. Meanwhile, we started thinking how to fix the glitch.Īfter unsuccessfully trying out a Chrome plugin for Jaxx Wallet (this was what helped Sam last time to “restore” his balance), I started combing through the FAQ page by Decentral, the company that implemented Jaxx Wallet. For Ethereum transactions, you can look it up on etherscan.io. However, if you want to know what transactions were made from a known address, all the info is totally public. If it was an address that belonged to hackers, it would be highly unlikely that they would just leave the money there without transferring them further, for example, to an exchange platform for selling.Ī side note: You think that using crypto-currency is totally anonymous… and it’s true when it comes to knowing who owns a particular address. The funds were placed in some address and no other transactions were made from it. To confirm his feeling, we looked at the metadata of the last transaction that seemed to wipe out all the balance from the wallet. He opened his wallet and saw the same symptoms. He looked at my wallet and confirmed it might be similar to his past problem. What the heck happened?! After seeing the zeros, for a long moment, I truly believed that someone stole my Ethereum… it was a chilling feeling □□□ Pas de panique (don’t panic) Only in December, I checked my balance and it was correct. However, it was the first time it happened with me. It was not the first time I saw that happening Sam already had the same problem with his wallet in a few months before. In the other words, all my ethers were gone from my Jaxx wallet and I was left with zero ethers. My Ethereum Wallet Not Showing Balance: How I Restored Lost FundsĪs I mentioned in my January 2018 income report, I discovered that my Eethereum wallet not showing balance it was supposed to show.
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